Privacy Policy
Privacy Policy
Effective date: October 2, 2026
This Privacy Policy applies to all websites, software products, and services operated by Serial Progress Seeker LLC ("SPS," "we," "us," or "our"), including serialprogressseeker.com, SeekLetter, SeekDocs, SeekQuote, and any other SPS-branded product or service (collectively, the "Services"). Please read this policy carefully. By using any of our Services, you agree to the practices described here.
1. Who We Are
Serial Progress Seeker LLC is a Missouri limited liability company. We build and operate software tools, training programs, and online communities designed to help creators, coaches, and agency owners build profitable online businesses.
Legal contact for data-related matters: https://serialprogressseeker.freshdesk.com/support/home
2. Information We Collect
A. Account Information
When you create an account with any SPS product or complete a purchase, we may collect:
Email address
Username
Password (stored in encrypted form — we never see your plain-text password)
First and last name
Phone number (if provided at checkout)
Billing address, city, state, ZIP/postal code, and country (collected at checkout for purchase transactions)
Payment card information is collected and held exclusively by our payment processors — we never store your card number, expiration date, or CVV (see Section 2C below).
B. Usage Data
When you use our Services, we may automatically collect:
IP address and general geographic location
Browser type and version
Device type and operating system
Pages visited and features used
Time and date of visits and session duration
Referring URLs
This data is used to operate, improve, and secure our Services and to understand how they are used.
C. Payment Information
All payments for SPS products and services — including one-time purchases, subscriptions, and trial fees — are processed by our third-party payment processors. SPS does not receive, store, transmit, or have access to your full credit card number, card expiration date, or CVV. Our payment processors collect and secure payment card data under PCI DSS compliance standards. The payment processors we work with include:
SamCart — samcart.com (used for certain one-time purchases and checkout pages). Privacy Policy: samcart.com/privacy-policy
Stripe, Inc. — stripe.com (used for subscription billing and certain product payments). Privacy Policy: stripe.com/privacy
PayPal / Braintree — paypal.com (available as an alternative payment method at select checkouts). Privacy Policy: paypal.com/webapps/mpp/ua/privacy-full
Authorize.net — authorize.net (used for certain payment processing). Privacy Policy: authorize.net/company/privacy
Google Pay — pay.google.com (available as an alternative payment method at select checkouts). Privacy Policy: policies.google.com/privacy
Klarna — klarna.com (available as a buy-now-pay-later option at select checkouts). Privacy Policy: klarna.com/us/privacy
By making a purchase, you are also subject to the privacy policy of the payment processor handling your transaction.
D. Communications
When you contact us for support, submit a form, or reply to our emails, we retain the content of those communications to provide support and improve our Services.
E. Cookies and Tracking Technologies
We and our third-party partners use cookies, web beacons, pixels, and similar technologies to operate our Services and deliver advertising. Types of cookies we use:
Session Cookies: Required for the Service to function. Expire when you close your browser.
Preference Cookies: Remember your settings and preferences across sessions.
Security Cookies: Help detect and prevent fraud and unauthorized access.
Analytics Cookies: Help us understand how the Services are used.
Advertising Cookies: Allow us and third parties to serve relevant ads and measure their effectiveness.
You may disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Services.
F. SMS and Text Messaging
If you opt in to receive text messages from SPS (for example, by submitting your phone number on a webinar registration or opt-in form), we collect your mobile phone number and your consent to receive SMS communications.
We use this information solely to send you the messages you signed up for, such as webinar reminders, event updates, product announcements, promotional offers, and other business communications related to SPS products and services.
SMS consent disclosure (required by carriers): We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (such as carriers and our SMS messaging platform, SalesMessage) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.
3. Product-Specific Data Practices
A. SeekQuote (Browser Extension)
SeekQuote is a browser-based image editing tool that operates entirely on your local device. Images you upload, right-click, capture, or edit, as well as settings you save (such as your logo and brand color), are processed and stored locally in your browser. SPS does not receive, transmit, host, or store your images or the content you create with SeekQuote on our servers, and we do not sell or share that content with anyone. SeekQuote does not collect your browsing history or track the websites you visit.
B. SeekLetter (Newsletter Platform)
SeekLetter is a SaaS newsletter platform. When you create a SeekLetter account, SPS collects and stores your email address, username, and encrypted password.
Email lists and subscriber data: SeekLetter allows you to connect your account to third-party email service providers, including but not limited to ActiveCampaign, Mailchimp, Kit (formerly ConvertKit), MailerLite, GetResponse, and Brevo. Your subscriber lists and newsletter contacts are stored directly with those third-party providers — not with SPS. We do not have access to, store, or process your subscriber lists. Your relationship with your subscribers and any applicable data laws (including CAN-SPAM, GDPR, and CASL) are your responsibility as the account holder.
Payments for SeekLetter subscriptions are processed by Stripe. See Section 2C.
C. SeekDocs (Ebook & Document Publishing Platform)
SeekDocs is a SaaS ebook and document publishing platform that allows you to upload content — such as exported Google Docs — and publish it as a beautifully formatted, mobile-friendly ebook or knowledge base. SeekDocs also includes built-in sales pages for selling ebooks and digital products. SeekDocs is available in three tiers: Free, Creator, and Pro.
For all tiers, SPS collects and stores your email address, username, and encrypted password. Documents and ebooks you upload or create within SeekDocs are stored on SPS infrastructure and associated with your account.
Pro accounts may also configure a custom domain for their SeekDocs content. Domain configuration settings are stored with your account.
Payments for SeekDocs Creator and Pro subscriptions are processed by Stripe. See Section 2C.
4. How We Use Your Information
We use the information we collect to:
Create and manage your account
Deliver, operate, and improve our Services
Process subscription payments and send billing communications
Respond to support requests
Send product updates, newsletters, and promotional communications (you may opt out at any time)
Send SMS/text messages for programs you have opted into (you may reply STOP at any time to unsubscribe)
Detect and prevent fraud, security incidents, and abuse
Analyze how our Services are used so we can improve them
Comply with legal obligations
Enforce our Terms of Service
5. Advertising and Analytics
Google Analytics
We use Google Analytics to monitor and analyze Service usage. Google Analytics collects information such as how often you visit, what pages you view, and how you interact with the Service. Google uses this data in accordance with its Privacy Policy (policies.google.com/privacy). You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Meta (Facebook) Pixel and Conversions API
When you visit our websites and checkout pages, we use the Meta Pixel and Meta Conversions API. These tools collect information such as your IP address, browser and device details, pages you view, and actions you take (such as starting or completing a purchase). This information is shared with Meta to help us measure and optimize our advertising. The Meta Conversions API shares certain event and purchase information (including a hashed version of your email address) directly from our servers with Meta. To learn about Meta's data practices, visit facebook.com/privacy. To opt out of Meta's interest-based advertising, visit facebook.com/help/568137493302217.
Remarketing
We use Google Ads and Meta remarketing to show advertisements to you on third-party websites after you have visited our Services. You may opt out of interest-based advertising through the Digital Advertising Alliance (aboutads.info/choices), the Network Advertising Initiative (optout.networkadvertising.org), or your device settings.
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only in the following circumstances:
Service Providers
We share information with trusted third-party vendors who help us deliver our Services, including SamCart, Stripe, PayPal, Authorize.net, and Google Pay (payment processing), Google (analytics and advertising), Meta (advertising), email delivery providers, SalesMessage (SMS messaging platform), and Kajabi (member content delivery platform at serialprogressseeker.mykajabi.com). These parties are contractually obligated to use your information only for the purposes we specify and are subject to their own privacy policies.
SMS data specifically: We do not sell or share mobile phone numbers, SMS consent, or SMS message data with third parties or affiliates for their own marketing or promotional purposes. SMS data is shared only with our SMS service provider (SalesMessage) and applicable wireless carriers solely to deliver the messages you have requested.
Legal Requirements
Serial Progress Seeker LLC may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of Serial Progress Seeker LLC, prevent or investigate wrongdoing, protect the personal safety of users or the public, or protect against legal liability.
Business Transfers
If Serial Progress Seeker LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
7. Data Retention
We retain your account information for as long as your account is active or as needed to provide our Services. If you cancel your subscription, your account data is retained for a reasonable period (typically 90 days) before deletion, to allow for account reactivation and to comply with legal obligations. You may request deletion of your data at any time (see Section 8).
Usage data and analytics data are generally retained for up to 24 months.
8. Your Privacy Rights
General Rights
Regardless of where you live, you may:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing emails at any time by clicking 'Unsubscribe' in any email or contacting us through our support portal
To exercise these rights, contact us at https://serialprogressseeker.freshdesk.com/support/home. We will respond within 30 days.
California Residents — CCPA/CPRA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we have shared it.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we hold about you.
Right to Opt Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes, except as described in Section 5 regarding Meta and Google advertising tools.
Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under the CPRA.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To submit a California privacy request, contact us at https://serialprogressseeker.freshdesk.com/support/home. We will verify your identity before processing your request and respond within 45 days.
Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
European Economic Area Residents — GDPR
If you are located in the European Economic Area (EEA), Serial Progress Seeker LLC processes your personal data on the following legal bases: performance of a contract (to provide our Services), legitimate interests (to improve our Services and for security purposes), your consent (for marketing communications), and compliance with a legal obligation.
EEA residents have the following rights:
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ('right to be forgotten')
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time where processing is based on consent
You also have the right to lodge a complaint with a Data Protection Authority in your country of residence.
Your data may be transferred to and processed in the United States. Where we transfer data from the EEA, we ensure appropriate safeguards are in place.
9. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe a minor has provided us with personal information, please contact us.
10. Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted password storage, HTTPS encryption in transit, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Do Not Track
Our Services do not currently respond to browser Do Not Track (DNT) signals. You may opt out of behavioral advertising through the options described in Section 5.
12. Links to Other Sites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the Effective Date above. For significant changes, we will also notify you by email. Your continued use of our Services after any update constitutes your acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our support portal at https://serialprogressseeker.freshdesk.com/support/home.
For DMCA matters: support@serialprogressseeker.freshdesk.com
